Privacy Policy
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter, GDPR), Law 34/2002 of July 1 1 July, on information society services and electronic commerce (hereinafter, LSSI-CE) and Organic Law 3/2018, on Personal Data Protection and guarantee of digital rights (hereinafter, LOPDGDD), PostFlow guarantees the protection and confidentiality of personal data, of any kind provided to us by our customers, in accordance with the provisions of the General Regulation on the Protection of Personal Data.
The data provided will be processed under the terms established in the GDPR, in this sense PostFlow has adopted the levels of protection that are legally required, and has installed all the technical measures at its disposal to avoid the loss, misuse, alteration, unauthorized access by third parties, which are set out below. However, the user must be aware that security measures on the Internet are not impregnable.
Responsible for the treatment
Name: Flow com Balla.SL
Tax ID: B67501544
Address: Via Laietana 37, 5-2 Barcelona 08003
Contact telephone number: 656 80 06 42
Contact email: jaume@postflow.es
Purpose of the processing
All data provided by our customers and/or visitors to the PostFlow website or its staff will be included in the register of personal data processing activities, created and maintained under the responsibility of PostFlow, necessary to provide the services requested by users, or to resolve doubts or queries raised by our visitors. Our policy is not to create profiles of the users of our services.
Legitimacy of the processing
Contractual relationship: This is the relationship that applies when you purchase one of our products or contract any of our services.
Legitimate interest: To deal with queries and complaints you may make and to manage the collection of amounts owed.
Your consent: If you are a user of our website, by checking the box that appears on the contact form, you authorize us to send you the necessary communications to respond to the query or request for information made.
Recipients
We do not pass on your personal details to anyone, except to those public or private organizations to which we are obliged to provide your personal details in compliance with the law. For example, the Tax Law obliges the Tax Agency to provide certain information on economic operations that exceed a certain amount.
In the event that, apart from the aforementioned cases, we need to disclose your personal information to other entities, we will request your prior permission through clear options that will allow you to decide in this regard.
Communication
We will not carry out international transfers of your personal data for any of the indicated purposes.
Conservation
We will only keep your personal data for as long as necessary to fulfill the purposes for which it was collected. When determining the appropriate retention period, we examine the risks involved in the processing, as well as our contractual, legal and regulatory obligations, internal data retention policies, and our legitimate business interests described in this Privacy Policy and Cookies Policy.
In this sense, PostFlow will keep personal data, once its relationship with you has ended, duly blocked, during the limitation period of the actions that may arise from the relationship maintained with the interested party.
Once blocked, your data will be inaccessible to PostFlow, and will not be processed except to make it available to public administrations, Judges and Courts, for the attention of possible responsibilities derived from the processing, as well as for the exercise and defense of claims before the Spanish Agency for Data Protection.
Security
We use all reasonable efforts to maintain the confidentiality of the personal information processed in our systems. We maintain strict levels of security to protect the personal data we process against accidental loss and unauthorized access, processing or disclosure, taking into account the state of the technology, the nature of the data and the risks to which they are exposed. However, we cannot be held responsible for the use you make of the data (including username and password) that you use on our website. Our staff follow strict privacy rules and in the event that we hire third parties to provide support services, we require them to meet the same standards and allow us to audit them to verify compliance.
Your rights
We inform you that you can exercise the following rights:
- Right of access to your personal data, to know which data are being processed and the processing operations carried out with them;
- Right to rectify any inaccurate personal data;
- Right to erasure of your personal data, when possible (for example, when legally required);
- Right to restriction of processing of your personal data when the accuracy, legality or necessity of the data processing is doubtful, in which case, we may retain it for the exercise or defense of legal claims.
- Right to object to the processing of your personal data, when the legal basis enabling us to process it is our legitimate interest. PostFlow will stop processing your data unless it has a legitimate interest or is necessary for the defense of claims.
- Right to the portability of your data, when the legal basis that enables us to process it is the existence of a contractual relationship or your consent.
- Right to revoke the consent granted to PostFlow.
Protection of rights
If you consider that your rights have been disregarded by our entity, you can file a complaint with the Spanish Data Protection Agency, through any of the following means:
Online office: https://www.aepd.es
Postal address: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001, Madrid
Telephone numbers: 901.100.099 and 912.663.517
Filing a complaint with the Spanish Data Protection Agency is free of charge and does not require the assistance of a lawyer or solicitor.
Updates
PostFlow reserves the right to modify this policy to adapt it to new legislation or jurisprudence that may affect compliance with it.